Terms of Service
Version 2.0. Effective 19 September 2026.
These Terms govern business use of the Chikara Intelligence platform. If your information appears in our database and you are not a customer, the part of our privacy notice written for you is the one you want, and you can object to processing or ask for a copy of what we hold at any time.
1. Who we are and what these Terms cover
1.1These Terms are between Chikara Intelligence Ltd, a company registered in England and Wales with company number 16495106, registered office Suite Ra01, 195-197 Wood Street, London E17 3NU ("we", "us", "our"), and the organisation that subscribes to the Service ("you", "your").
1.2The "Service" means the Chikara Intelligence platform, including the web application, the client portal, the API, the MCP server, monitored lists and email alerts, reports, and any data made available through any of them.
1.3These Terms, together with the Data Processing Addendum and the order or plan you signed up to, form the whole agreement between us.
1.4We may update these Terms. We will give you at least 30 days' notice by email before a change takes effect. If a change materially reduces what the Service does or materially increases your obligations, you may end the agreement before the change takes effect and we will refund any fees covering the period after the end date.
2. Business customers only
2.1The Service is for organisations acting for business purposes. It is not for consumers and it is not available to individuals acting outside a business.
2.2By accepting these Terms you confirm you are authorised to accept them for your organisation.
2.3You must be 18 or over.
3. Trials, fees and cancellation
3.1A card is required to start a trial. The trial runs for the period shown at sign-up.
3.2Unless you cancel before the trial ends, the subscription starts automatically and the card is charged for the first period. We will email you before the trial ends.
3.3You can cancel at any time from your account settings or by emailing us. Cancellation takes effect at the end of the current billing period. We do not give partial refunds for a period already started, except where clause 1.4 or clause 18 applies.
3.4All prices are in pounds sterling and exclude VAT unless stated. VAT is added where it applies.
3.5Payments are taken by Stripe. Stripe handles your card details and we never see or store them. Stripe acts as an independent controller of payment data.
3.6We may change prices. We will give 30 days' notice and a price change takes effect at your next renewal, not mid-period.
3.7If a payment fails we may suspend access after telling you. We will not delete your account data for 30 days after suspension.
4. Your account
4.1You are responsible for everything done under your account.
4.2Keep credentials, API keys and MCP tokens secure. Do not share them outside your organisation. Tell us straight away if you think one has been exposed.
4.3Seats are for named individuals. Do not share a single login between people.
5. Licence
5.1We grant you a non-exclusive, non-transferable, revocable licence to access and use the Service and the data in it for your own internal business purposes for as long as your subscription is active and you comply with these Terms.
5.2We keep all intellectual property rights in the Service, in our database, and in the way we structure, label and present it. Nothing in these Terms transfers any of that to you.
6. Permitted purposes
6.1You may use the Service for:
(a)executive search and recruitment research;
(b)talent intelligence, leadership mapping and market mapping;
(c)corporate strategy and competitor analysis;
(d)investment research and deal origination;
(e)client reporting inside the scope of the above, including extracts in documents you give your own clients.
6.2Any other use needs our written agreement first.
7. Restrictions
7.1You must not:
(a)resell, sublicence, redistribute or make the Service or its data available to anyone outside your organisation, except as clause 6.1(e) allows;
(b)extract data in bulk, whether by scraping, automated collection, or repeated queries designed to reconstruct a material part of the database;
(c)use the Service to build, train or improve a competing database, dataset or product;
(d)exceed the rate limits published for the API and the MCP server, or work around them;
(e)reverse engineer or attempt to derive our estimation methods or matching logic;
(f)remove or obscure any provenance, source attribution, or estimate label attached to a record;
(g)use the Service after your subscription ends.
7.2Clause 7.1(f) matters to both of us. The provenance and estimate labels attached to each record are what make the record lawful to display and safe for you to rely on. Stripping them turns a labelled estimate into an unlabelled assertion, and the consequences of that fall on you under clause 8.6 and clause 17.
8. Prohibited uses
8.1You must not use the Service, or any data from it, to:
(a)decide whether a person is eligible for employment, credit, insurance, housing or any other benefit, or as a factor in that decision;
(b)make a decision about a person that has a legal or similarly significant effect on them based only on automated processing;
(c)discriminate against anyone, or infer their health, ethnicity, religion, sexual orientation, political views, trade union membership, or any other special category of data;
(d)harass, stalk or intimidate anyone, or find their home address or personal contact details;
(e)send marketing that breaks the Privacy and Electronic Communications Regulations or any similar law where the recipient is based;
(f)present an estimate as a verified fact to anyone else, including telling a third party that a person has a particular net worth or investor status;
(g)contact someone who has told you, or told us, that they object to their data being used;
(h)verify or screen a person for a purpose regulated by the Fair Credit Reporting Act or any equivalent consumer reporting law.
8.2Clause 8.1(a) and 8.1(h) are there to keep both of us outside consumer reporting regulation. Breaching them is a material breach under clause 18.2.
9. Your own data in the Service
9.1You may upload your own data, including monitored lists by CSV, data from your applicant tracking system through an integration, and comments in the client portal ("Customer Data").
9.2You keep ownership of Customer Data. You are the controller of it and we act as your processor. The Data Processing Addendum governs that, and it forms part of these Terms.
9.3You confirm you have a lawful basis for giving us Customer Data and for us processing it as the Addendum describes.
9.4We do not use Customer Data to build, correct or enrich our own database, and we do not disclose it to any other customer.
10. AI clients and the MCP server
10.1The MCP server lets you connect an AI client of your choosing to the Service. You choose that client and you are responsible for it.
10.2You must not connect a client whose provider would use data from the Service to train or improve a model. It is your responsibility to check the provider's terms.
10.3Answers, summaries and documents produced by an AI client from Service data are your output, not ours. We do not warrant them and clause 12 applies to the underlying records, not to what a model writes about them.
10.4Where our own API responses include a summary line generated by us, clause 12 applies to it in full.
11. Data protection responsibilities
11.1We are the controller of the data in the Service. When you save, export or otherwise take personal data out of the Service, you become an independent controller of that data.
11.2You are responsible for having your own lawful basis for what you do with that data, and for giving people any privacy information the law requires, including when you first contact them or add them to your own systems.
11.3We will tell you when a person has objected to processing or asked for their data to be deleted, where our records show you have viewed or exported that person.
11.4On receiving a notice under 11.3 you must stop using that person's data and delete any copies you have exported, within 30 days.
11.5You must keep exported data secure, use it only for the permitted purposes in clause 6, and give us reasonable help to respond to requests from the people concerned.
11.6You must not try to identify a person from data we have deliberately withheld, suppressed or combined.
11.7You must not re-upload to the Service, or to any third party, a person we have told you has objected.
12. What the data is, and what it is not
12.1The Service is compiled from press releases, official filings and disclosures and other public sources. It may be incomplete, out of date or wrong.
12.2Every record in the Service states the source it came from, the source's own identifier, the date the source published it, the date we recorded it, and the basis on which we recorded it. You can open any record and check that for yourself.
12.3Clause 12.2 is a statement about traceability, not about accuracy. It tells you where a record came from and when. It does not warrant that we read the source correctly. Where you are relying on a record for a decision that matters, check the source.
12.4Some fields are estimates made by us, including wealth tiers and investor status. Each is labelled as an estimate and shows what it is based on. An estimate is our assessment. It is not a verified fact and it is not a statement of anyone's legal or regulatory status.
12.5Nothing in the Service is financial, investment, legal or employment advice.
12.6Where a record carries a source that is no longer reachable, the Service will say so rather than presenting the record as verifiable.
13. Availability and support
13.1We aim to keep the Service available but we do not commit to an uptime figure in these Terms. Where an order form states a service level, that order form governs.
13.2We may carry out maintenance. Where it is planned and will interrupt the Service we will give notice.
13.3Support is by email during UK business hours.
13.4We may change how the Service works. Where a change removes a material feature you are paying for, clause 1.4 applies.
14. Security
14.1We will keep appropriate technical and organisational measures in place to protect the Service and the data in it, appropriate to the risk.
14.2The measures in place are described in Schedule 2 of the Data Processing Addendum.
14.3You must tell us without undue delay if you become aware of unauthorised access to your account or to data exported from the Service.
15. Confidentiality
15.1Each of us will keep the other's confidential information confidential and use it only for the purposes of this agreement.
15.2Confidential information does not include information that is public through no breach of this clause, or that the receiving party already had, or that it developed independently.
15.3Customer Data is your confidential information. Our database structure, estimation methods, matching logic and pricing are ours.
15.4These obligations last for three years after the agreement ends. For trade secrets they last indefinitely.
16. Compliance and audit
16.1We may suspend or restrict access where we reasonably believe clause 7 or clause 8 has been breached, or where use of the Service threatens its security or the rights of people in the database. Where we can, we will tell you first. Where we cannot, we will tell you as soon as possible afterwards.
16.2We log searches, views and exports. We may review those logs where we are investigating a suspected breach of clause 7 or clause 8, or responding to a complaint or a regulator.
16.3You will give us reasonable information about your use of the Service if we ask for it in connection with 16.1 or 16.2.
17. Warranties, liability and indemnity
17.1Each of us warrants that we have the authority to enter into this agreement.
17.2We warrant that we will provide the Service with reasonable skill and care.
17.3Other than in 17.1 and 17.2, and to the extent the law allows, we exclude all warranties, including any implied warranty of accuracy, completeness, fitness for a particular purpose, or satisfactory quality.
17.4Neither of us limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
17.5Subject to 17.4, neither of us is liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, or any indirect or consequential loss.
17.6Subject to 17.4, each party's total liability under this agreement is limited to the fees you paid in the 12 months before the claim arose.
17.7You will indemnify us against any claim, fine, penalty or loss arising from:
(a)your use of personal data from the Service in breach of clause 8 or clause 11;
(b)your failure to act on a notice under clause 11.3;
(c)Customer Data you gave us that you had no lawful basis to give us;
(d)an AI client you connected under clause 10.
17.8The cap in 17.6 does not apply to your obligations under 17.7.
18. Ending the agreement
18.1Either of us may end the agreement at the end of a billing period by giving notice before that period ends.
18.2Either of us may end the agreement immediately by written notice if the other commits a material breach and does not fix it within 14 days of being asked to. A breach of clause 7 or clause 8 is a material breach and we may end the agreement immediately without a cure period.
18.3Either of us may end the agreement immediately if the other becomes insolvent.
18.4When the agreement ends:
(a)your access stops;
(b)you must delete all personal data you exported from the Service within 30 days, and confirm in writing that you have if we ask;
(c)we will delete or return Customer Data as the Data Processing Addendum sets out;
(d)clauses 5.2, 8, 11.4, 15, 17 and 19 survive.
18.5Clause 18.4(b) is not a formality. Continuing to use exported personal data after the licence in clause 5.1 has gone means you have no basis from us for holding it.
19. General
19.1Neither of us may assign this agreement without the other's written consent, except to a buyer of substantially all of its business.
19.2Nothing in this agreement creates a partnership, agency or employment relationship.
19.3Neither of us is liable for failure caused by something outside our reasonable control.
19.4If a clause is unenforceable, the rest stands.
19.5A failure to enforce a right is not a waiver of it.
19.6No third party has rights under this agreement under the Contracts (Rights of Third Parties) Act 1999.
19.7Notices to us go to legal@chikaraintel.com and to the registered office. Notices to you go to the email on your account.
19.8This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
20. Contact
- Company
- Chikara Intelligence Ltd, company number 16495106
- Registered office
- Suite Ra01, 195-197 Wood Street, London E17 3NU
- Commercial and legal
- legal@chikaraintel.com
- Data protection
- privacy@chikaraintel.com, or use the data requests page if your information is in our database